1 – 1 Exchange Policy

Return, Refund & Shipping Policy

At Cwave Tech, we believe in delivering both performance and peace of mind. Below are our clear and customer-first policies for returns, exchanges, and deliveries.

✅ 1. Return & Exchange Policy

You may request a return or exchange within 7 working days from the date your item is delivered, if:

The item is incorrect
It arrives damaged or defective
The item is malfunctioning out of the box

We do not accept returns for change of mind or cancellations once payment is confirmed.

🔄 1-to-1 Exchange Policy

We offer a 90-day 1-to-1 replacement for any hardware components (GPU, CPU, RAM, SSD, PSU, etc.) found to be faulty under normal use. Simply contact us for verification, and we’ll arrange an exchange.

🟠 What qualifies as incorrect or defective?

Wrong model, colour, or etc
Missing parts or items inside the packaging
Hardware not functioning upon delivery

📦 Return Requirements

To be eligible for return or exchange:

Proof of purchase (invoice / receipt) is required
The product must be returned in original condition, including all boxes, packaging, and any free gifts
Packaging must be clean, unused, and undamaged
Items must be securely packed in the original or protective packaging to avoid damage during return transit

Cwave Tech reserves the right to reject any return or refund deemed unreasonable or not meeting the above criteria.

💸 2. Refund Policy

Refunds are only processed after returned goods have been inspected and approved by our return team.

✅ Refund Method

Payment Method	Refund Method	Timeline
Online Bank Transfer	Bank refund to same account	3–5 working days

Refunds will only be made to the original purchaser’s bank account.

🔍 Refund Eligibility — When Refunds Are Accepted

Refunds will only be processed under the following conditions:

The product received is incorrect and report within 7 days, such as:
- Wrong item, model, or specification delivered
- Missing key components in the package
The product is dead-on-arrival (DOA) or fails to operate within 7 working days of delivery, and a replacement is not possible
The item is physically damaged upon arrival, and you notify us within 48 hours, with photo/video proof
You returned the product in full compliance with our Return Policy:
- New condition
- Original packaging
- Complete with accessories and free gifts
- Properly packed and undamaged during return transit

❌ Refunds will NOT be issued for:

Change of mind after purchase
Physical or liquid damage not reported within 48 hours
Returns that do not meet packaging or condition requirements
Issues caused by third-party repairs, modifications, or improper use

📝 Note:

All refund requests are subject to final approval by Cwave Tech after inspection.
Refunds will be made only to the original payment method used for the purchase.

🚚 3. Shipping Policy

📍 Shipping Address

We only ship to the billing/shipping address provided at checkout.
Incorrect addresses are the buyer’s responsibility. If the parcel is returned to us, re-delivery will incur an additional shipping charge.

🔄 Change of Address

Please notify us before shipment if there is any change in shipping address.
Changes requested after dispatch will incur additional shipping fees.

⏱️ Shipping Time

Orders typically arrive within 3 working days (Monday to Friday)
Delivery is made during office hours: 9:00 AM – 6:00 PM (Weekdays)
Rural or remote areas may take slightly longer

🔎 Tracking Info

Once your parcel is shipped, we will share your tracking number via WhatsApp so you can monitor its delivery status in real time.

🧾 Still Need Help?

📱 WhatsApp: +6018-232 9345
📧 Email: cwavetech88@gmail.com